VIRUS & MALWARE REMOVAL
Popups, ransomware, browser hijacks, sluggish performance out of nowhere — if something got into your system that shouldn't be there, we'll find it and remove it.
We clean your system thoroughly, not just the obvious stuff. We dig deep to make sure everything is gone, then help make sure you're protected going forward. Available for both PCs and Macs.
Virus removal starting at $149. Free diagnostics — always.
Signs You Might Be Infected
Popups & Redirects
Constant pop-up ads, browser redirects to sites you didn't visit, or fake "virus warning" alerts
Sudden Slowdowns
Your computer was fine yesterday but now takes forever to do anything — programs freeze, boot takes minutes
Locked or Missing Files
Ransomware encrypting your files, documents disappearing, or programs you can't open anymore
Settings Changed
Homepage changed, new toolbars appeared, default search engine swapped, or programs installed you didn't ask for
Strange Messages Sent
Friends getting emails or messages from you that you didn't send — your accounts may be compromised
Antivirus Disabled
Your security software was turned off without you doing it, or you can't open it anymore
What We Remove
Viruses & trojans
Spyware & keyloggers
Rootkits
Potentially unwanted programs
Toolbar bloatware
Ransomware
Adware & browser hijackers
Worms
Scareware & fake antivirus
Cryptominers
Our Process
Diagnose
We run a full scan to identify every threat on your system — not just the obvious ones.
Remove
We clean everything out thoroughly — malware, leftover files, registry entries, the works.
Verify
We re-scan and test to make sure your system is fully clean and running properly.
Protect
We set you up with solid protection and show you how to stay safe going forward.
Staying Protected
Removing the infection is only half the job. We also help make sure it doesn't happen again. After every cleanup, we'll set you up with a reliable antivirus program and walk you through basic security habits that go a long way.
​
We'll also check for any damage the infection may have caused — corrupted files, compromised accounts, or system changes that need to be reversed.
Common Questions
Can you remove ransomware?
We can remove the ransomware itself, but recovering encrypted files depends on the specific variant. We'll be upfront about what's possible. In some cases, we can recover your data — in others, the encryption can't be broken. Either way, we'll get your system clean and usable again.
Will I lose my files?
In most cases, no. We work to remove the infection while preserving your data. If there's any risk to your files, we'll let you know before we proceed.
Can you do this remotely?
Many virus and malware removals can be done remotely. Check out our Remote Support page — if the infection hasn't locked you out of your system, we can often handle it without you leaving home.
Do you work on Macs too?
Yes. Macs can absolutely get malware — they're not immune. We handle virus and malware removal on both PCs and Macs.
How did I get infected?
It could be anything — a sketchy download, a phishing email, a compromised website, or even a USB drive. We'll help you understand what happened so you can avoid it next time.