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PC Reps Terms of Service

Last Updated: 02/23/2026

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1. Agreement to Terms

By accessing or using any services, website, applications, or communication channels operated by HaniTech Solutions LLC, doing business as PC Reps ("we," "our," "us"), you agree to be bound by these Terms of Service ("Terms") and our Privacy Policy. If you do not agree, do not use our services.

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2. Services Provided

We provide computer repair, IT solutions, managed IT services, hardware and software sales, and related technical services ("Services"). We may update, modify, or discontinue any part of the Services at any time without prior notice.

Services performed by PC Reps on customer devices or equipment are subject to our Service Agreement, which is provided at the time of intake and governs the repair relationship, including policies on estimates, payment, device handling, data, warranties, and liability.

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3. Eligibility

You must be at least 18 years old or have the consent of a parent or legal guardian to use our Services. By using our Services, you confirm that you meet this requirement.

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4. User Responsibilities

You agree to:

  • Provide accurate, up-to-date information when interacting with us.

  • Use our Services only for lawful purposes.

  • Not engage in fraudulent, abusive, or harmful conduct.

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5. Prohibited Uses

You may not use our Services to:

  • Send spam, bulk, or unsolicited communications without consent.

  • Transmit unlawful, defamatory, obscene, or otherwise objectionable content.

  • Infringe on intellectual property rights.

  • Attempt to bypass, disable, or interfere with security measures.

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6. Device Ownership & Authorization

By requesting service, you represent and warrant that you are the legal owner of the device or equipment being serviced, or that you are authorized by the owner to request such service. PC Reps is not responsible for verifying ownership and reserves the right to refuse service if ownership or authorization is in question.

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7. Diagnostics & Estimates

All diagnostics and repair estimates are provided free of charge. Estimates are based on initial assessment and are not guaranteed. If additional work is required beyond the original estimate, we will make every effort to contact you for authorization before proceeding. Full details regarding estimates, authorization, and related policies are outlined in our Service Agreement.

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8. Data Loss & Pre-Existing Conditions

We are not responsible for loss or corruption of data, programs, or user configurations during or after service. Customers are strongly advised to back up all data before submitting a device for repair. Additionally, PC Reps is not liable for the failure of components due to pre-existing damage, wear, or age discovered during the repair process. Full details are outlined in our Service Agreement.

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9. Messaging & Communication

By providing your phone number, you may consent to receive service-related and promotional communications from PC Reps via SMS, MMS, RCS, or other messaging channels.

Program Name: PC Reps Service Notifications

Types of Messages: Repair status updates (check-in confirmation, diagnostics complete, ready for pickup), estimates and invoices, appointment reminders, verification codes, questions about your device or service, and occasional promotional offers.

Message Frequency: Message frequency varies based on service activity. You will typically receive 1–5 messages per repair order, plus any additional messages you initiate or that are required to complete your service.

Opt-Out: Reply STOP to any SMS or RCS message to unsubscribe. You may also contact us directly at [email protected] or (775) 460-2190.

Help: Reply HELP to any message for assistance, or contact us at [email protected] or (775) 460-2190.

Message and data rates may apply.

For more details on how we handle your information, see our Privacy Policy.

Consent to receive messages is not a condition of purchasing any goods or services from PC Reps. You may opt out at any time without affecting your ability to use our services.

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10. Payment & Refunds

All payments are due at the time of service unless otherwise agreed in writing. Refunds are issued in accordance with our Refund and Returns Policy as outlined in our Service Agreement. Full payment terms, including policies on deposits, special orders, rush fees, returned checks, and late payment, are detailed in the Service Agreement.

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11. Intellectual Property

All content, branding, logos, and materials provided through our Services are owned by or licensed to HaniTech Solutions LLC and protected under applicable intellectual property laws. You may not copy, reproduce, or distribute our content without written permission.

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12. Disclaimer of Warranties

Our Services are provided "as is" and "as available" without warranties of any kind, express or implied. We do not guarantee uninterrupted or error-free operation of our website or services.

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13. Limitation of Liability

To the fullest extent permitted by law, HaniTech Solutions LLC is not liable for any indirect, incidental, consequential, or punitive damages, including lost profits or data, arising from your use of the Services. Our total liability for any claim arising from services provided shall not exceed the total amount you paid for the specific service giving rise to the claim.

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14. Indemnification

You agree to indemnify and hold harmless HaniTech Solutions LLC, its officers, employees, and affiliates from any claims, damages, or expenses arising from your use of the Services or violation of these Terms.

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15. Dispute Resolution

In the event of a dispute arising from these Terms or your use of our Services, you agree to first contact us directly to attempt informal resolution. If the dispute cannot be resolved informally within 30 days, either party may pursue resolution through the courts of Elko County, Nevada.

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16. Changes to These Terms

We may update these Terms at any time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our Services after changes means you accept the new Terms.

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17. Governing Law

These Terms are governed by the laws of the State of Nevada, without regard to conflict of law principles. Any disputes shall be resolved in the courts of Elko County, Nevada.

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18. Severability

If any provision of these Terms is found to be unenforceable or invalid, the remaining provisions shall continue in full force and effect.

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19. Contact Us

HaniTech Solutions LLC (DBA PC Reps) 554 S. 5th St. Elko, NV 89801 Email: [email protected] Phone: (775) 460-2190

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